Last updated: 17 August 2026

We want you to be happy with your purchase. If there’s a problem with your order, or you’ve changed your mind, please get in touch and we’ll do our best to sort it out.

Something wrong with your order?

If your item arrives damaged, faulty, or isn’t what you ordered, please contact us as soon as possible. We’ll arrange an appropriate solution, which may be a replacement or a refund.

If possible, please include your order number and a photo of the problem. This helps us sort things out quickly.

Changed your mind?

If you’ve simply changed your mind about something you’ve bought, please contact us within 14 days of receiving your order.

We’ll let you know how to return the item. Items should normally be returned in their original condition and, where possible, with their original packaging.

Once we’ve received the returned item, we’ll arrange the appropriate refund.

Refunds

If we’re issuing a refund, we’ll refund the relevant amount using the original payment method wherever possible.

How quickly the money appears in your account can depend on your bank or payment provider.

Return postage

If you’re returning an item because you’ve changed your mind, you are responsible for the cost of returning it to us.

If the item is faulty, damaged, incorrect or not as described, we’ll cover the reasonable cost of returning it. Please contact us before sending it back so we can arrange the return with you.

We aren’t responsible for items lost or damaged while being returned unless we’ve arranged the return ourselves.

Your legal rights

Nothing in this policy affects your statutory rights as a consumer.

If you have a question about returning something, just get in touch with us. We’re a small shop and we’d rather sort things out sensibly than make you jump through hoops.